Now Hiring - Online Sales Consultant - New Home Builder in Colorado Springs, CO

Online Sales Consultant
Reports to: Sales Manager/Sales Director
Classification: Exempt

Position Overview:

The Online Sales Consultant will serve as the first point of contact for all new leads and as the liaison between leads /realtors and the onsite sales representatives. The Online Sales Consultant supports the sales and marketing initiatives of View Homes, Inc. The position responds, qualifies, and manages internet, phone, chat, and e-mail information requests.

It is imperative that the Online Sales Consultant maintain a mindset of continual improvement and work diligently to foster a culture of continual improvement within the team, the department, and the company.

Company Overview:

We sell and build our homes with enthusiasm, energy for our jobs, and respect for our customers. As a company, we seek to add value; to our customers, by providing them with a superior product, an exceptional customer experience, and a favorable price. To our employees, by providing them with employment that encourages personal growth and pride and paid at favorable compensation. And to our communities, through charitable contributions, and community support.

Responsibilities:

• Provide same day, immediate email/phone response to all internet leads from View Homes website and 3rd party sources.
• Respond quickly to “Live Chat” inquiries and convert to on-site appointments.
• Qualify leads and follow up multiple times with online prospects until an appointment is set to meet with an On-Site Sales Consultant.
• Send out approved marketing collateral and email correspondence to leads.
• Maintain a database of leads through CRM prior to hand-off to On-Site team.
• Maintain a toll-free or division-specific phone number and voicemail for leads.
• Assist prospect in selecting the best View Homes location for prospective homebuyers.
• Provide reporting of lead activity and appointment conversion weekly, monthly, and quarterly.
• Monitor website data on company website, MLS, and all 3rd party websites, including but not limited to Zillow, [please apply online] [please apply online] Report inconsistencies to Corporate and Division Marketing Team.
• Provide reporting, conversion rates, aggregate data and make recommendations based on results to improve the online customer experience.
• Delivers consistent follow-up with all leads received at designated milestones.
• Other projects assigned by Corporate and Division Marketing Department, and Division Leader.
• Ensure you present yourself in a professional manner, while maintaining an insightful and enthusiastic team focused environment.
• Maintain positive communication channels to help the flow of information from department to department.
• Participate in training when needed. This includes learning product knowledge, procedural proficiencies, and computer software.
• Adhere to departmental operating guidelines and View Homes’ Employee Manual.
• Foster, encourage, and reward a fun, positive, successful values-based culture!

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EXPERIENCE: One-year experience in a home sales environment or related field.

EDUCATION: High school diploma or equivalent.

EEO/OSHA/ADA: Able to manipulate and use CRT/screens, keyboards, mouse/pointing devices, etc., associated with contemporary computers. Able to sit or stand for extended periods of time.

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Job Type: Full-time

Pay: $36,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Sales or related field: 1 year (Required)
• New Home construction: 1 year (Preferred)

Work Location: Hybrid remote in Colorado Springs, CO 80921